PENGARUH FASILITAS KESEHATAN DAN KUALITAS PELAYANAN TENAGA MEDIS KLINIK PERMATA UPGRIS TERHADAP KEPUASAN MAHASISWA MANAJEMEN UNIVERSITAS PGRI SEMARANG

Authors

  • Puspita Jati Dwi Ningsih Universitas PGRI Semarang
  • Nanik Iriyanti Universitas PGRI Semarang
  • Rauly Sijabat Universitas PGRI Semarang

Keywords:

Quality, healthcare facilities, medical services, student satisfaction, campus clinic

Abstract

The purpose of this study is to examine the effects of healthcare facilities and the quality of medical services at the Permata Clinic UPGRIS on the satisfaction of Management students at PGRI University Semarang. A quantitative approach was used in this study in the form of a survey by distributing questionnaires. This type of research is descriptive-analytic with total sampling as the sampling method and was conducted using the SPSS 22 software for data analysis. The method used to examine the data was multiple regression analysis, simultaneous testing with the F-test, and the coefficient of determination to determine the level of influence of the variables. The results of the analysis indicate that both variables significantly influence student satisfaction simultaneously (p < 0.05), with a contribution of 51.8% in explaining its variability. However, approximately 48.2% of satisfaction variation may be caused by other factors not examined in this study. In conclusion, while healthcare facilities and medical services are important and have a significant role, it cannot be denied that other factors also play a role in determining student satisfaction.

References

Saputra, A. A. (2018). Pengaruh Fasilitas dan Kualitas Pelayanan terhadap Kepuasan Pasien. Jurnal Manajemen dan Kewirausahaan, 3(2), 72-89.

Natalia, T. P. (2019). Pengaruh Kualitas Pelayanan dan Fasilitas terhadap Kepuasan Pasien di Klinik Mediplus Batam (Doctoral dissertation, Program Studi Manajemen).

Kasihani, N. N., Widyastuti, R., Fadjeri, I., & Emini, E. (2021). HUBUNGAN KUALITAS LAYANAN PRAKTEK KLINIK DENGAN KEPUASAN MAHASISWA JURUSAN KEPERAWATAN GIGI: RELATIONSHIP QUALITY CLINICAL PRACTICE SERVICES WITH THE SATISFACTION OF STUDENTS OF DENTAL NURSING. Quality: Jurnal Kesehatan, 15(1), 10-16.

Bahar, A. (2017). Pengaruh kualitas produk dan kualitas pelayanan terhadap kepuasan konsumen dan minat beli ulang.

Parasuraman, at, al (1988), Zeithmal and Bitner (1996) Konsep Dan Teknik Pengukuran Kualitas Produk Jasa, Kajian Bisnis Dan Manajemen , Vol 4.

Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17, 460-469.

Kurbani, Adie. (2017). Pengaruh Kualitas Layanan Akademik dan Fasilitas Pendidikan Terhadap Kepuasan Mahasiswa Kuliah pada Universitas PGRI Palembang. urnal Media Wahana Ekonomika, Vol. 13, No. 4, Januari 2017 : 22-35

Diener, E. (1984). Subjective well-being. Psychological bulletin, 95(3), 542.

Sugiyono (2005). Statistika Untuk Penelitian. Bandung : CV. Alfabeta.

Sugiyono. (2007). Metode Penelitian Pendidikan. Bandung: Alfabeta.

Sijabat, R. (2024). Analisis Data dengan SPSS untuk Manajemen. Penerbit NEM.

Downloads

Published

2024-06-03